Case Study #4
Online Pharmacy
About the Client
The customer is an online pharmacy based in Nevada. They own and operate several delivery trucks. They employ 60 people in a single location and maintain customer data in house. Their biggest challenge was a lack of uptime with their existing voice and data service provider. They also wanted to consolidate the many mobile phone bills and have better tracking and management of their fleet.
01 Pain Points
The current voice and data provider was recently purchased by a larger company, who later had issues migrating customers to the new platform. This resulted in several repeated customer outages. With the utmost important on uptime to process and deliver life-saving drugs, the pharmacy needed a more reliable telecom carrier. In addition, they had many different bills from multiple mobile phone providers. It was challenging to keep track of expenses. They also wished they had a better way to know where their drivers were and if pharmaceuticals were being delivered on time.
02 Opportunity
The customer's needs were first identified. The pharmacy wanted better customer service from their service provider and a faster resolution to problems. They also required a way to mitigate downtime on their voice and data systems. Finding a way to track their fleet would help them ensure on-time delivery of their products. In addition, the customer hoped for a way to consolidate invoices, while saving money and reducing the total number of bills their accounts payable department received for processing each month.
03 Solution
Sagewood gathered a month's worth of mobile phone and local and long-distance bills as well as mobile phone bills. An inventory was created, and the bills were audited. Several quotes from different top-preforming providers were procured.
The customer settled on a solution that combined all the mobile invoices into a single bill, while adding a tracking and monitoring map system to view where the trucks were at any time in the city. In addition, two redundant Internet pipes were brought in, combined with voice services. The customer saved 30% on their total costs, while streamlining services and gaining the ability to track their fleet.
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