The UCaaS provider presented the customer with a solution to address their requirements. New phone handsets were provisioned ahead of time and shipped directly to the customer. Since the customer was under a time crunch, Sagewood Group obtained the company list of employees with emails and programmed them into user-friendly web portal. Each employee now has their own direct dial number, which can ring through an app on their mobile phone when out of the office.
Internet connections were ordered from two different service providers for redundancy: one fiber pipe and a less expensive Coax Cable Internet circuit. Through SD-Wan technology, if one circuit fails, the other picks up automatically for a seamless transfer of the phone call to the other working data circuit.
The client now has more than enough bandwidth to run all their cloud services. Onboarding new employees is as simple as programming a name and email into the web portal and setting up voice mail and call control. The client saved money by reducing the need for upfront capital expenditure and phone system licenses. Moving forward, they will no longer have to schedule and pay a vendor to come onsite every time a change is needed. The customer enjoys excellent customer service from their UCaaS provider, while maintaining control of changes.